Coding Matters

Image of an older man and a menacing robot staring at each other.

Coding matters: AI vs software developers

I apologise: today I am writing a longer, more serious post. A dire future? The AI Futures Project is a small research group that tries to predict the future of AI. It has written a terrifying forecast of the next few years. It reads like the sci-fi stories where robots

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AI-generated image of a woman speaking on the phone. She is smiling while her computer explodes in the background.

Coding matters: Support your call centre

We all love to hate call centres. The endless repetition of "Press 1 for this" and "Press 2 for that", often with options that make it hard to choose. That dreadful announcement that "You are number 54 in the queue". Followed by the inane "Please be patient. Your call is

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