Ethics and Quality

The thorny issue of accreditation. Photo of round cactus with thorns.

Coding matters: The thorny issue of accreditation

I’m feeling stupefied. That doesn’t mean I feel stupid (although sometimes I do). More like I am stumped by a stupid situation. And I need your help in getting unstupefied. The alphabet soup of accreditation A few weeks ago, a client asked if we are accredited. This client wanted to

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Customer experience: 3 emoji faces with expressions of happy, neutral and unhappy. Used to rate customer satisfaction.

Coding matters: Notes from a difficult customer

I’ve said this before. Your work matters. That applies if you are an analyst, technician, developer, tester, trainer, DBA or manager. Every person who has a role in a system affects its quality. And that impacts the customer. There’s a lot of buzz about customer experience (CX). We need to

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Photo of a crashed plane in the desert.

Coding matters: Lessons from aeroplanes

The Linate aviation disaster was due to human, not system, errors. These are the same errors that cause system problems in governments and companies. Software matters: developers should take as much care as pilots and ground controllers.

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Photo of a man and a woman doing one-handed pushups.

Coding matters: Effort is required

July is the month that tempts me most to do less. It’s hard to get up when it’s dark. It’s hard to summon energy when it’s cold. A blanket, my Kindle and hot chocolate are so much more appealing than my desk. But to paraphrase Theodore Roosevelt: anything worth having

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Cartoon image of a figure representing death with a scythe, next to a spreadsheet with a graph. The heading is "Death by Excel"

Coding matters: Death by Excel

Jacqui looks at the risks of spreadsheets and some horror stories. It’s time that spreadsheets are tested and reviewed like code. And it’s time for spreadsheet standards, like coding standards.

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Image of a car on a road with a wireless signal above it.

Coding matters: POPIA and PAIA for your car

Here’s a quick recap on those abbreviations: POPIA: Protection of Personal Information Act. That’s the law that protects your right to privacy – like GDPR in Europe. PAIA: Public Access to Information Act. This law aims to create transparency and accountability in public and private bodies. Yet another data breach

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Photo of an outdated laptop computer

Coding matters: Between outdated and bleeding edge

The fashion industry isn’t the only industry where it is hard to keep up with trends. Sometimes technology leaves us confused: stuck somewhere between outdated and bleeding edge. Is this new tech just another bright shiny object? Or are we already late to the party? The bleeding edge The Miriam-Webster

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Turning points: image of a human hand touching a robotic hand

Coding matters: Turning point times

I don’t know if it is a curse or a blessing, but we definitely live in interesting times. More than that: we are living through turning points in history. Sometimes we live through changes that we will only later recognise as turning points. The soldiers who fought in the turning

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