Programming

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Coding matters: Support your call centre

We all love to hate call centres. The endless repetition of "Press 1 for this" and "Press 2 for that", often with options that make it hard to choose. That dreadful announcement that "You are number 54 in the queue". Followed by the inane "Please be patient. Your call is

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Coding matters: Upgrades and kittens

My patience is often tested in April and May. Why? Because these are the months when I have to submit various annual returns to government bodies. It is tedious to prepare the information for the returns. But my real objection is the systems. How can we still have systems this

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