Training

AI-generated image of a woman speaking on the phone. She is smiling while her computer explodes in the background.

Coding matters: Support your call centre

We all love to hate call centres. The endless repetition of "Press 1 for this" and "Press 2 for that", often with options that make it hard to choose. That dreadful announcement that "You are number 54 in the queue". Followed by the inane "Please be patient. Your call is

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Man with a funny expression taking a selfie.

Coding matters: The answer is in the camera

As usual, I sent out the Zoom information to delegates booked on a virtual course this week. Then one of the delegates phoned and asked if she could rather have classroom training. Why still virtual? At the end of every virtual course, we ask delegates to complete an online evaluation

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Hello World. Output of an old console program on a background image of a keyboard.

Coding matters: Hello World

If you are a programmer, you might remember writing your first Hello World program. It’s a program that does nothing more than display a message on the screen that says "Hello World". Where did it come from? This is a well-established programming tradition. A Hello World program is simple. It

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Do IT qualifications matter? Photo of some rocks, one with a graduation cap and scroll.

Coding matters: The qualification quandary

In 2019 I heard a talk by a professor from Wits University. His key point was that university degrees are losing their importance in many professions. This is old news Fast forward four years. An article on ITWeb this week claims SA university degrees are unsustainable. (It also notes that

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Photo of a man and a woman doing one-handed pushups.

Coding matters: Effort is required

July is the month that tempts me most to do less. It’s hard to get up when it’s dark. It’s hard to summon energy when it’s cold. A blanket, my Kindle and hot chocolate are so much more appealing than my desk. But to paraphrase Theodore Roosevelt: anything worth having

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The personal touch - stylized image of two people working together at a computer. Generated by DALL-E.

Coding matters: The personal touch

On Saturday my aerial hoop instructor said that she had used ChatGPT to draft a formal letter. She doesn’t work in IT. News updates, articles, videos – AI remains the hot topic. I did a quick search on Youtube: more than 80 videos on ChatGPT were uploaded in one hour.

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